Privacy Policy and Cookie Notice

Last updated: 27 October 2026

1. Who we are

Essex Handyman is operated by Sam Wheeler. Sam Wheeler is responsible for deciding how and why your personal information is used and is the data controller.

You can contact Sam about this policy or your personal information:

Phone: 01279 210336
Email: hello@essexhandyman.co.uk
Website: essexhandyman.co.uk

2. Personal information we collect

We may collect information you provide when you:

Complete a contact or booking form on our website
Call us with an enquiry
Email hello@essexhandyman.co.uk
Ask us for a quote or arrange for work to be carried out

This may include your name, phone number, email address, property or job address, details of the work requested, appointment and access information, messages and correspondence, and information needed to prepare quotes, invoices and records of work.

Please provide only information needed to handle your enquiry or carry out the work.

3. How and why we use your information

We use your information to:

Respond to enquiries and contact you about your request
Prepare and provide quotes
Arrange appointments and carry out agreed work
Contact you about changes, follow up on work, and handle questions or complaints
Create and keep business, payment and tax records
Meet legal obligations and establish or respond to legal claims

We use the following lawful bases under UK data protection law:

Contract: to take steps you request before entering into an agreement, and to provide the services you book.
Legitimate interests: to respond to enquiries, manage our work, maintain appropriate business records and protect our business. We consider your rights and interests when relying on this basis.
Legal obligation: to keep records or provide information where the law requires us to.
Consent: where consent is required, such as for optional cookies or marketing communications. You can withdraw your consent at any time.

If you do not provide information needed to prepare a quote or carry out booked work, we may not be able to provide those services.

We do not sell your personal information. We share it only where reasonably needed to run the business or where the law requires it. This may include service providers supporting our website, forms, booking arrangements, email, telephone, payment processing or accounting. If another tradesperson is needed to carry out agreed work, we may share the details they need for that work.

These providers may use information only as needed to provide their services to us and must protect it appropriately. We may also disclose information to insurers, professional advisers or public authorities where necessary or legally required.

If a service provider transfers information outside the UK, we will ensure that the transfer is covered by safeguards required by law.

5. How long we keep information

We keep personal information only for as long as reasonably needed for the purposes described in this policy.

Enquiries that do not lead to work are normally kept for up to 12 months after our last contact.
Records relating to quotes, completed work, payments and business accounts are normally kept for up to six years after the end of the relevant tax year. We may keep relevant information longer if needed for a legal obligation, an unresolved dispute or a legal claim.

When information is no longer needed, we will securely delete it or remove details that identify you.

6. Your rights

Depending on the circumstances, you have the right to:

Ask for a copy of the personal information we hold about you
Ask us to correct information that is inaccurate or incomplete
Ask us to delete your information
Ask us to restrict how we use your information
Object to our use of information where we rely on legitimate interests
Ask for certain information in a portable format
Withdraw consent where we rely on consent

These rights are subject to legal conditions and exceptions. To make a request, contact Sam Wheeler using the details in section 1. We may need to confirm your identity before responding.

You also have the right to complain to the Information Commissioner’s Office (ICO). You can find information at ico.org.uk. We would appreciate the chance to address your concerns first.

7. Keeping information secure

We take reasonable steps to protect personal information from loss, misuse and unauthorised access. You should avoid sending payment card details or other sensitive information by ordinary email.

8. Cookies and similar technologies

Cookies are small files stored on your device when you visit a website.

Our website may use strictly necessary cookies to make pages and contact or booking functions work, maintain a session or protect the site. These cookies do not require consent where they are strictly necessary to provide a service you have requested.

The website may also use functional cookies to remember choices or improve how a feature works. If a functional cookie is not strictly necessary, we will ask for your consent before placing it. You can change or withdraw your choice using the cookie controls provided on the website, where available.

Analytics are not currently configured on our website. If we add analytics cookies or similar technologies in future, we will update this notice with details about their purpose and obtain consent before using them where required.

The exact cookies used can depend on the website, form and booking services in use. This notice will be updated if those services or their cookies change.